|
| |
Download in Word document form -
Fish Acclimation Guide/Policies
Fish Acclimation Guide
During
the shipping of live fish, water quality will decline. Fish will produce
metabolic waste, which lowers the pH of the water inside the shipping bag. We
found that the acclimation procedure listed below is best to minimize the stress
on your new arrivals and ensure their long-term success. It would be a good
idea to quarantine all fish for at least 2 weeks.
Important tips
- Never rush the acclimation
procedure.
- Always follow the
acclimation procedure even if fish appears to be dead.
- Never place an airstone into
the shipping bag. This will increase pH too quickly.
- Always condition aquarium
water least 3 days before arrival.
Acclimation Step
- Dim the lights in the room
where the shipping box will be opened. Never open the box in bright light;
severe stress or trauma may result from sudden exposure to bright light. Turn
off aquarium lights. Float the sealed bag in the aquarium for 15 minutes to
equalize temperature differences.
- After 15 minutes, cut open
the shipping bag. Add ½ cup of aquarium water to the shipping bag. Repeat
this adding process every 5 minutes until the shipping bag is full.
- Net fish (we use our hands
to decrease fin damage) from the shipping bag and release into the aquarium.
Now remove the filled shipping bag from the aquarium and discard the water.
If a Loss Occurs
DOA are rare for discus
shipping overnight. In these rare instances, follow steps below. We
guarantee live delivery only. Not 2-3 days after receiving.
- If a specimen is dead upon
arrival, please notify us by e-mail right away at
dallasdiscus@yahoo.com or phone (972) 276-0535 within 2-3 hours
after receiving shipment (by FedEx tracking time).
- Place the dead fish in a
sealed Ziploc bag with a tablespoon of table salt. Then store in the freezer.
We will let you know if you need to return dead fish for credit. If return is
needed, we need for you to ship dead fish to us by the following day using
USPS priority mail. Shipping address is 2522 Pear Tree LN; Garland, TX
75042.
- Once we received the fish,
we will either credit you the dead fish or reship fish if we have in stock.
Customer must pay for shipping cost of reshipment.
We
are hobbyist like you, trying to make keeping discus fun for everyone. We want
you to be happy with our fish and will try to work things out if no neutral or
negative feedbacks are given.
|
